Privacy Policy

1. Information we collect

• Account information — name, email, and password (stored hashed).
• Station & usage data — station settings, stream metadata, listener counts, bandwidth, and analytics such as approximate geographic and device breakdowns derived from listener connections.
• Billing information — plan, subscription status, and invoices. Card details are handled by our payment processor; Nobex does not store full card numbers.
• Technical data — IP address, log data, and cookies necessary to operate and secure the Service.

2. How we use it

To provide, operate, secure, and improve the Service; to deliver streams and produce your analytics; to process payments; to send service and account communications; and to comply with legal obligations.

3. How we share it

We share information only with service providers who help us run the Service — for example our cloud hosting and payment processor — under confidentiality obligations, and where required by law or to protect our rights. We also share the limited advertising measurement data described in “Cookies & advertising technologies” with Meta Platforms. We do not sell your personal information.

4. Cookies & advertising technologies

We use cookies and similar technologies that are necessary to keep you signed in and to operate the dashboard.

We also use the Meta Pixel and Meta’s Conversions API on our public marketing pages to measure the performance of our advertising and to reach people who may be interested in the Service. This tells Meta about actions such as viewing a page, starting a signup, subscribing, or making a payment, together with online identifiers (cookie identifiers, IP address, and browser information). Where we share your email address for this purpose, it is hashed before it leaves our systems — Meta receives an irreversible digest, never your address in readable form. We never send payment card details, stream content, or listener audio.

Some of this information is sent from your browser and some directly from our servers; both describe the same actions and are matched together so an action is counted only once.

You can opt out at any time — see “Your choices” below.

5. Show recordings

Broadcasters on some plans can record their station's output. A recording is stored in the broadcaster's account and is private to them unless they choose to publish it — for example as a podcast episode, which makes it public to anyone with the feed URL.

A recording may contain the voices of presenters, guests and callers. Where a voice identifies a person, that recording is personal data and the broadcaster is the controller of it; Nobex acts as a processor, storing and serving it on their instructions. If you took part in a show and want a recording corrected or removed, contact the station directly — they decide what happens to it. If you cannot reach them, write to us and we will pass your request on.

Broadcasters are required to tell participants that shows may be recorded and to obtain consent where the law requires it. Recordings are deleted automatically once they pass the retention period included in the broadcaster's plan, and immediately when a broadcaster deletes them.

6. Retention

We retain account and billing records for as long as your account is active and as needed to comply with legal, tax, and accounting requirements. Analytics may be retained in aggregated or de-identified form.

7. Nobex Broadcaster mobile app

• Microphone — the Nobex Broadcaster app requests microphone access, used only when you start a live broadcast (“Go Live”) to capture and transmit your audio to your listeners in real time. It is never accessed at any other time and is not used for advertising or tracking. Live audio is streamed for broadcast and is not stored by the app itself. You can revoke microphone access at any time in your device settings.
• Account — you sign in with your existing Nobex credentials; the app processes your email address for authentication only.

8. Your choices

You can access and update your account information in the dashboard, and request deletion of your account by contacting us. Depending on where you live, you may have additional rights over your personal data; we will honor applicable requests.

Advertising measurement. To stop the advertising measurement described above, you can use your browser’s tracking protection or an ad blocker, or adjust your ad preferences directly with Meta. Opting out does not affect your account, your station, or any part of the Service.

9. Contact

Questions or requests? Contact us at support@nobexinc.com.